Accessibility:Senior support

Practical guide

Center for difficult procedures in Switzerland

Detailed procedures with checklists, mistakes to avoid, and concrete help for people who feel lost in bureaucracy.

Full catalog

Select a procedure to open its detailed guide

Migration and residence High

B, C and L permits: first application and renewal

When: Arrival in Switzerland, permit expiry, job or civil-status change

Average delay: 4 a 12 semaines selon canton

  • Passeport ou carte d identite valide
  • Permis actuel (si renouvellement)
  • Contrat de travail ou preuve de revenus
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Migration and residence High

Family reunification

When: Arrival of family members or regularization of family status

Average delay: 2 a 8 mois selon dossier

  • Acte de mariage et/ou actes de naissance
  • Passeports des membres de famille
  • Permis du demandeur principal
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Nationality Very high

Ordinary naturalization

When: Meeting residence-duration and integration requirements

Average delay: 12 a 36 mois

  • Permis C et historique de sejour
  • Extrait casier judiciaire
  • Attestation office des poursuites
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Health and insurance Medium

Health insurance enrollment (LAMal)

When: Arrival in Switzerland, birth, or situation change

Average delay: 1 a 6 semaines

  • Piece d identite
  • Attestation de domicile
  • Permis de sejour ou preuve de depot
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Health and insurance High

AHV / IV / allowances and benefits

When: Activity start, birth, long-term illness, or approaching retirement

Average delay: 1 a 9 mois selon prestation

  • Numero AVS
  • Fiches de salaire / preuves de cotisations
  • Certificats medicaux (AI)
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Work and income Medium

Unemployment registration and ORP follow-up

When: End of contract, dismissal, or mission end

Average delay: Traitement initial 2 a 8 semaines

  • Piece d identite
  • Permis de sejour
  • Contrat de travail et lettre de fin
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Taxation High

Withholding tax and subsequent ordinary taxation (TOU)

When: High income, deductions, family change, or regularization request

Average delay: 1 cycle fiscal annuel

  • Certificat de salaire annuel
  • Attestations 3e pilier et rachats 2e pilier
  • Frais garde enfants et formation
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Education and employment High

Recognition of foreign diplomas (SEFRI)

When: Job search in Switzerland in a regulated profession

Average delay: 4 a 10 mois selon profession

  • Diplomes et certificats originaux
  • Releves de notes
  • Traductions officielles
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Work and income High

Business creation and self-employed status

When: Launching an activity in Switzerland

Average delay: 2 a 10 semaines

  • Piece d identite et titre de sejour
  • Description d activite
  • Adresse professionnelle
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Work and income Medium to high

Consolidation of second-pillar and vested-benefits assets

When: LPP assets spread across multiple funds or accounts

Average delay: 2 a 10 semaines selon caisses

  • Numero AVS
  • Piece d identite
  • Certificats de prevoyance des anciennes caisses
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Social support Medium to high

Cantonal social aid and budget emergencies

When: Income loss, unpaid rent/insurance, critical situation

Average delay: Urgence: 24h a 10 jours

  • Piece d identite
  • Justificatifs revenus actuels
  • Charges fixes (loyer, primes, energie)
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Support journey

How we help on each case

1

Assessment and priorities

We identify urgencies and non-negotiable deadlines.

2

Smart checklist

Document list adapted to canton, status, and complexity level.

3

Case assembly

Forms, letters, filing and quality check before submission.

4

Follow-up until decision

Follow-ups, responses to additional requests, and support until resolution.

Vulnerable audiences

Real accessibility for seniors and less connected people

Larger text and high contrast in one click

We simplify every step and can communicate directly with a family helper.

Guided flow without administrative jargon

We simplify every step and can communicate directly with a family helper.

Guided AI assistance for less connected people

We simplify every step and can communicate directly with a family helper.

Ability to involve a family helper

We simplify every step and can communicate directly with a family helper.

Printable checklists and very short steps

We simplify every step and can communicate directly with a family helper.

Official reference sources

Verify every rule on official Swiss public portals

kmu.admin.ch

Business creation and administrative formalities.

Local version by canton

Access our canton pages to adapt your procedure to your residence area.

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